WHY INDIANS RULE CALL CENTER INDUSTRY?

RESOURCE BASE
India offers a large pool of highly skilled and educated workforce, proficient in the English language and IT literate. The constantly increasing number of college graduates and the hugely successful private training industry will ensure that these resources continue to grow every year.

GEOGRAPHY
A 12 hour time difference with North America enables overnight delivery of services. This unique advantage helps American organizations achieve true 24*7 internal operations and customer service. The "time zone" advantage provided by India can also become a strategic enabler for many West Europe and Asia Pacific based organizations.

FAVORABLE POLICY
The Government of India has committed its support to this activity by establishing a task force for developing a world class knowledge based outsourcing industry (IT Enabled Services), allowing duty free imports of capital goods and providing tax exemption on export of IT enabled services. Software Technology Parks (STPs) with state-of-the-art IT infrastructure and telecom facilities providing a "single window clearance" for all regulatory compliances have helped India emerge as a prominent outsourcing hub.

INFRASTRUCTURE
With privatization and drastic reduction in the tariff of basic telecom, paging, cellular and internet services, India enjoys an infrastructural advantage like never before. And it's getting better with every day.

COST
The relatively low cost of manpower makes India a very attractive base for sourcing cross-border IT-enabled services. India has been the largest provider of software engineers to silicon valley, West Europe and the Asian Pacific IT industry and will now be the most cost effective location for off-shore Business Process and Customer Contact services outsourcing.

PROVEN CAPABILITY
Large global corporations have already begun to outsource from India. Organizations such as General Electric, American Express, British Airways and Microsoft have demonstrated the advantages of outsourcing from Indian facilities

Why Outsource to India?
If Software Engineering Institute's 'Capability Maturity Model Level 5' is the highest quality certification in the software industry, then India's the place to be. With 65% of the world's CMM Level 5 companies and one of the world's largest pool of scientific and technical talent, India is a logical choice for outsourcing.

Call Centers in India
In a highly competitive world, companies are looking to outsource much of the work that needs to be done, but have little to do with it's success. As global companies such as GE and British Airways have found out, India, with its inherent strengths, has an advantage while setting up call centers. Read this article to know more.

Global Giants are Bullish on India
Looking at India as a possible outsource destination? Welcome to the gang. Sun Microsystems, LG, Cisco, Ford, GE, Oracle all have announced plans to scale up their operations in India. This article compiles recent announcements by some of the top global companies on their strategy regarding outsourcing work to India.

Riding the Wave of the IT-Enabled Services Revolution
India's largest software house Tata Consultancy Services has tied up with finance company HDFC to provide IT enabled services to overseas clients. This is just one of the many such deals as more clients look seriously at India's low cost high quality talent. Call centers and back office processing centers are just two of the many avenues open for outsourcing IT enabled services.

What Can Be Outsourced to India?
At a glance see IT related outsourcing options to India. This list, although not extensive, will entice you with the overwhelming potential and possibilities of outsourcing.

Business Opportunities in India: Tax and Legal Issues
Are you looking at reducing your software development costs? One attractive way would be to relocate some of the development work to countries like India. While there are tremendous opportunities in these countries, a clearer understanding of the tax and legal formalities could mean the difference between smooth outsourcing of work and a confusing tangle of delays and cost overruns. Here's an article that discusses these issues in depth, without the confusing legalese.

1. India has huge pool of English speaking people

2. India has almost 12 hours time difference with western countries

3. The cost of setting up infrastructure in this country is very low than in other developed countries

4. India enjoys strong brand equity in field of IT

5. Manpower is very economical

6. Govt. Policies towards call center industry are very liberal